Communicate with Confidence®
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Course Description
This "build-your-own" 8- to 16- hour workshop provides an opportunity for participants to identify and practice communication and interpersonal skills that build rapport, cooperation, and loyalty among coworkers and customers. Depending upon your specific objectives and schedule, you can select any of the stand-alone modules for inclusion in your course.
Modules
Establishing a Track Record for Truth:
Credibility
As a Communicator
Conversing One on One: General Communication
Principles
Giving and Receiving Instructions
Listening Until You Really Hear
Resolving Conflict Without Punching
Someone Out
Communicating Across Gender and Cultural
Lines
Key Objectives
- Identify barriers to effective communication
- Organize and present ideas and information persuasively and confidently to influence others
- Gather information through effective questioning and listening techniques
- Offer and accept both positive and negative feedback so that it's usable
- Learn to give and receive clear, complete instructions
- Resolve conflicts in negative situations and with difficult people
- Communicate effectively across gender and cultural lines
- Build confidence, loyalty, and trust
- Gain cooperation from coworkers and customers
Who Should Attend
Anyone who interacts with others on and off the job
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Materials/Texts
Participants will receive a manual containing key principles and exercises to practice each concept. They will also receive the book Communicate with Confidence®: How to Say It Right the First Time and Every Time (written by Dianna Booher and published by McGraw-Hill). Job-aids are also included.
Class Size
15-20 participants
