The Gender Communication Gap
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Course Description
Miscommunication between genders can cause stress, strain relationships, generate mistrust, affect job performance, and in some cases, even result in lawsuits. Both entertaining and immediately useful, this 2- to 4-hour dramatized session will help participants understand how 22 basic differences in communication styles either hinder or improve these cross-gender relationships — with customers, coworkers, and teammates.
Key Objectives
- Explore gender influences on conversational misunderstandings
- Distinguish between statements, questions, and objections and respond to each more appropriately
- Identify invalid and unstated assumptions
- Listen to messages as well as words
- Question others without eliciting hostile responses
Who Should Attend
Team leaders and members, salespeople, managers
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Materials/Texts
Participants will receive copies of Communicate with Confidence®: How to Say it Right the First Time and Every Time (McGraw Hill) by Dianna Booher. Participant handouts, assessments, and job-aid cards are also included.
Class Size
To be determined by client objectives
